We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, services, and booking platform (collectively, the “Services”). It also covers our use of cookies and similar technologies.
1. Information We Collect
We collect the following types of information:
- Personal Information You Provide:
- When you create an account: name, email address, phone number, and payment details.
- When you book a stay: booking details, preferences, and communication with hosts.
- When you contact us: your messages and inquiries.
- Information Collected Automatically:
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
- Location Data: Approximate location based on your IP address or precise location if you enable it (e.g., for nearby listings).
- Cookies and Tracking: Data from cookies and similar technologies (see Section 6).
- Information from Third Parties:
- Reviews or feedback you submit about hosts or guests.
- Data from payment processors or identity verification services.
2. How We Use Your Information
We use your data to:
- Facilitate bookings, process payments, and connect guests with hosts.
- Provide customer support and respond to your inquiries.
- Improve our Services, personalize your experience, and develop new features.
- Send you updates, promotional offers, and booking reminders (you can opt out anytime).
- Comply with legal obligations and protect against fraud or misuse of our Services.
3. How We Share Your Information
We may share your data with:
- Hosts and Guests: To enable bookings (e.g., your name and contact details with hosts, or host details with guests).
- Service Providers: Third parties that assist with payment processing, hosting, analytics, or marketing (bound by confidentiality agreements).
- Legal Authorities: When required by law, to protect our rights, or to ensure safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to you).
We do not sell your personal information to third parties for their own marketing purposes.
4. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data.
- Opt out of marketing emails via the unsubscribe link or by contacting us.
- Request a copy of your data or restrict its processing (where applicable).
- Withdraw consent for data processing (if consent-based), though this may limit your use of our Services.
To exercise these rights, contact us at support@holihouse.com.
5. Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this Policy (e.g., to manage bookings or comply with legal requirements). When no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., pixels, web beacons) to enhance your experience, analyze usage, and deliver personalized content.
- Types of Cookies:
- Essential Cookies: Necessary for the site to function (e.g., login, booking).
- Performance Cookies: Track site performance and user behavior (e.g., Google Analytics).
- Functional Cookies: Remember your preferences (e.g., language settings).
- Marketing Cookies: Serve tailored ads based on your interests.
- Managing Cookies:
You can adjust your browser settings to block or delete cookies, though this may affect site functionality. A cookie consent banner will appear on your first visit, allowing you to accept or customize your preferences.
7. Data Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
8. International Data Transfers
If you’re outside [insert your country, e.g., France], your data may be transferred to and processed in [insert country of operation, e.g., France], where our servers are located. We ensure appropriate safeguards for cross-border transfers, such as standard contractual clauses, where required by law.
9. Third-Party Links
Our Services may contain links to external sites. We are not responsible for their privacy practices or content.
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.
11. Changes to This Policy
We may update this Policy periodically. Significant changes will be communicated via email or on our website. Your continued use of our Services after updates signifies your acceptance of the revised terms.
12. Contact Us
For questions, concerns, or to exercise your rights, reach out to:
- Email: support@holihouse.com